From Our Clients
What Owners Say About the Atelier
A selection of experiences shared by clients who have brought their watches to Mutiara Tempo for service — mechanical, bezel, and heritage work.
Back to HomeClient Experiences
Testimonials
Rajan Chellapan
George Town, Penang
Brought in a 1970s Seiko 5 that had been sitting in a drawer for the better part of fifteen years. Khairul was straightforward about what was needed and what wasn't — no upselling. The watch came back running about three seconds a day fast, which for its age and calibre is quite good. The intake photographs were a nice touch I hadn't expected.
Watchmaker Service · March 2025
Lim Mei Shan
Butterworth, Penang
My father's old Tudor was in for the Heritage Programme after I inherited it. The timeline was longer than I expected — it took about fourteen weeks in the end — but they kept me informed throughout, and the condition report they produced is genuinely detailed. I learned things about the watch I had never known. Worth the wait.
Heritage Programme · February 2025
Syafiq Hamzah
Kuala Lumpur
Had the bezel service done on a dive watch with a very worn click. Two years of use had made it feel loose and imprecise. The result is noticeably better — the click is crisp again and the insert was replaced with one that matches the original specification well. Simple work, but done properly.
Bezel Service · April 2025
Priya Nair
Ipoh, Perak
I was a little uncertain about travelling to Penang just for a watch service, but I am glad I did. The intake appointment was thorough and unhurried. They asked sensible questions about how I wear the watch and what I had noticed. The Watchmaker Service brought my ETA movement back to within a few seconds a day. Very satisfied.
Watchmaker Service · March 2025
Tan Kah Wei
Penang Hill area
Reasonable experience. The work was done well — my automatic ran about six seconds fast before service and is now essentially spot-on. Communication was good but a bit sparse mid-service; I would have appreciated one more update. That said, the end result is exactly what I wanted and the price was as agreed.
Watchmaker Service · January 2025
Ahmad Zubir
Alor Setar, Kedah
The Heritage Programme for my grandfather's Omega Constellation was handled with great care. They found a replacement crown that matched the original specification — I had been told by another repairer that it was no longer available, but Mutiara Tempo sourced one within a few weeks. The written report will be kept with the watch going forward.
Heritage Programme · April 2025
Case Studies
Service Journeys in Detail
The Situation
1968 Longines Flagship
A family piece brought in after being found among a parent's belongings. The movement had not run for an estimated ten years. The mainspring was presumed degraded and the crown action was stiff with no clear cause. The client wanted the watch to run again without altering its original character.
The Work
Heritage Programme
Full disassembly revealed a fatigued mainspring and a corroded keyless works — the source of the stiff crown. Both were addressed. The case was cleaned conservatively without polishing. A period-appropriate replacement mainspring was sourced. The dial was left entirely untouched as it showed only light, even ageing.
The Outcome
Running to Specification
Movement returned to service within ±8 seconds per day — within design tolerance for this calibre and age. Crown action restored. Timeline: 16 weeks including parts sourcing. Client received a written condition report and photographic record of all major stages.
"I had not expected to ever see it running again. It now keeps better time than some of my newer watches." — client, Penang
The Situation
Citizen NY0040 Promaster
A daily-wear dive watch with a bezel that had become noticeably loose over three years of use. The click was no longer indexed reliably and the insert had developed a small chip near the twelve o'clock position. The movement itself was running normally.
The Work
Bezel Service
Click spring replaced. The existing ball-bearing was in acceptable condition and retained. A replacement insert matching the original specification was sourced and fitted. Alignment verified on completion. The movement was not opened — no full service was recommended or necessary at this point.
The Outcome
Restored Click and Insert
Bezel action restored to precise indexed operation. Insert replaced with correctly specified equivalent. Timeline: 9 days including parts delivery. Total cost: MYR 720 as quoted. No additional charges.
"Quick, as quoted, no surprises." — client, Kuala Lumpur
Reach the Atelier
Phone
+60 4 2284 6731Address
22 Jalan Larut, George Town, Penang
Hours
Mon–Fri 9:30–18:00
Sat 10:00–15:00
In Numbers
The Atelier at a Glance
12+
Years in Practice
380+
Movements Serviced
4.8
Average Client Rating
100%
Work Documented
Member, Horological Society of Malaysia
Diploma in Watch & Clockmaking — Swiss Horology Institution
Based in George Town UNESCO World Heritage Zone
Have a Watch That Needs Attention?
We welcome enquiries by telephone or written message. A conversation about your watch and its condition is a good starting point.
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